Refund policy

 

Return & Exchange Policy

Last updated April 15, 2024

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vivianotalavera.com. Please note that returns will need to be sent to the following address:

13089 Peyton Drive C615
Chino Hills, CA 91709
United States


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vivianotalavera.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vivianotalavera.com.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within Fifteen (15) days of the receipt date. All returned items must be in new and unused condition, with all original tags and labels attached. Please Do Not remove the sole protective film if you decide to return the shoes. 

RETURN PROCESS
To return an item, please email customer service at info@vivianotalavera.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Lidia Talavera Inc.
Attn: Returns & Exchanges
RMA #
13089 Peyton Drive C615
Chino Hills, CA 91709
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
PLEASE NOTE
– Sale items are FINAL SALE and cannot be returned 

–Gift Cards are not refundable, cannot be redeemable for cash, and cannot be returned for a cash refund (except as required by law).                

Viviano by Lidia Talavera is not responsible for any loss or damage resulting from lost, stolen, or fraudulently obtained Gift Cards or unauthorized or unlawful use of Gift Cards. Viviano by Lidia Talavera reserves the right to refuse to honor a Gift Card where Viviano by Lidia Talavera suspects that the Gift Card was obtained fraudulently.   

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1 (833) 203-5088
info@vivianotalavera.com